Shared Inbox for teams that need more than a basic tool
Repzo’s shared inbox turns disconnected conversations into managed work with policy-driven routing, real-time collaboration, and CRM context baked in.
Support, sales, and success teams that need one queue for email and future messaging channels.
Inbox policies for support, sales, and success queues
Identity resolution to existing CRM contacts
One-click ticket creation from active conversations
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What this page is built around
Unify customer conversations across channels with routing, identity resolution, SLA enforcement, and ticket creation from one inbox.
Capabilities
Core workflows teams can run inside Shared Inbox
These pages are anchored in the actual product shape across the frontend routes, backend models, and documented workflows in this workspace.
Teams typically use shared inbox to:
- Run support@ and success@ mailboxes with ownership rules
- Manage pre-sales inquiries in a shared revenue queue
- Convert inbox conversations into trackable support tickets
Route incoming conversations by inbox rules and assignment strategy
Keep agents aligned with real-time updates and shared visibility
Apply SLA policies inside the conversation workflow
Connect channel accounts without leaving the admin experience
Workflow
How teams typically move through shared inbox
Connect a mailbox or channel account to an inbox
Route and assign new conversations with the right policy
Resolve, escalate, or convert conversations into tickets without context switching
Related modules
Stronger when connected to the rest of the platform
Each feature page links back to adjacent workflows so search traffic lands on a real product ecosystem rather than an isolated marketing leaf.
Lead Management
Manage your entire lead lifecycle from first touch to conversion. Import from multiple sources, score leads, and convert qualified leads into deals with one click.
Explore moduleHelp Desk
Full-featured ticketing with SLA policies, escalation workflows, canned responses, and multi-channel support to keep your customers happy.
Explore moduleTeam Chat
Built-in messaging with channels, direct messages, and threaded conversations — so your team can collaborate without switching tools. Reactions, typing indicators, and instant delivery keep everyone in sync.
Explore moduleFAQ
Questions teams ask before adopting Shared Inbox
Is this just an email viewer?
No. The inbox includes routing, identity resolution, SLA handling, and operational assignment rules.
Can conversations become tickets?
Yes. Agents can create linked tickets directly from a conversation when formal tracking is needed.
Can different teams run separate inboxes?
Yes. Each inbox can have its own type, default team, auto-assignment mode, and SLA policy.